Welcome to my professional portfolio showcasing a decade of expertise in technical writing, instructional design, and product support.
Key Strengths:
1. Technical Writing Excellence:
Demonstrated proficiency in producing user-centric technical documentation, ensuring clarity and accessibility for diverse audiences. Track record includes the creation of comprehensive style guides, setting standards for quality documentation.
2. Instructional Design Innovation:
Successful collaboration with Subject Matter Experts to design and refine modules for cutting-edge technologies. Constantly adapting to technological advancements, ensuring instructional content remains at the forefront of industry standards.
3. Product Support and Troubleshooting: Extensive experience in product support, leveraging a deep understanding of software to investigate and resolve complex technical issues.
Key Strengths:
1. Technical Writing Excellence:
Demonstrated proficiency in producing user-centric technical documentation, ensuring clarity and accessibility for diverse audiences. Track record includes the creation of comprehensive style guides, setting standards for quality documentation.
2. Instructional Design Innovation:
Successful collaboration with Subject Matter Experts to design and refine modules for cutting-edge technologies. Constantly adapting to technological advancements, ensuring instructional content remains at the forefront of industry standards.
3. Product Support and Troubleshooting: Extensive experience in product support, leveraging a deep understanding of software to investigate and resolve complex technical issues.
Portfolio. (Click to see in action)
Google Slides Training
Articulate Storyline Interactions and Triggers
Articulate Storyline Multiple Choice Quiz with Triggers and Formula Calculations
Technical Writing Sample
Get In Touch.
Let's connect to discuss how my skills can contribute to your team's success. Feel free to email me at lydia.pierce.chong(at)gmail(dot)com
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